Frequently Asked Questions
Little Owls Resources · FAQs
Your questions, answered.
Find help with membership, your account, payments and using your resources. Choose a topic below, or contact us if you need a hand.
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Membership & access
What is included with All Access?
All Access is our paid individual membership at £3.99 per month. It includes our resources across the site: printable resources for birth–7, curriculum and planning support, observation and assessment documents, and professional guidance, including the EYFS Curriculum & Pedagogy Suite.
New individual subscriptions renew monthly unless cancelled. See membership and pricing for the current details.
What can I access with Free Access?
Free Access is £0 and includes selected free resources and our monthly calendars. Look for the free-resource download options on the relevant pages.
Visit Free Access to see what is included and get started.
I already pay for membership. Do I need to change anything?
Your existing subscription will continue at its current price and billing schedule. As a thank-you for your continued support, your membership includes sitewide access at your existing price.
You do not need to change your plan or start a new subscription to access everything on the site. If a resource is still locked, check these access tips or contact us before paying again.
What do the symbols on older resource covers mean?
The gold building blocks identify resources in our Printable Provision library. The purple compass identifies documents in the Curriculum & Pedagogy Suite. Both collections are included with All Access.
The Free symbol continues to identify free resources. Some older covers may still carry previous membership wording; the current download and membership information on the website explains access.
Account & email
How do I sign in or reset my password?
Open Sign in / My Account and use the email address linked to your membership.
If you have already activated your account but have forgotten your password, select Forgot password? and request reset instructions. Check your junk or spam folder if the email does not arrive.
For more help, visit Log in problems & account activation.
I joined before June 2023 and never activated my account. What should I do?
In June 2023, we moved to our current membership system, MemberSpace. If you never completed your activation invitation, you may need activation help rather than a password reset.
Contact support@littleowlsresources.com with the email address you originally used. We’ll check your account and help with the correct invitation or next steps. Old invitation links can expire.
Please contact us before creating another paid subscription. See our account activation guidance for more detail.
I am signed in, but a resource is still locked. What should I do?
Check that you are signed in with the email address linked to the membership you expect to use. Free Access includes selected resources; an active paid membership includes sitewide access.
If you currently pay for membership and the resource is still locked, send us your membership email and the resource’s page link. Contact us before paying again so we can check your existing access.
How do I update my email, password or profile details?
Open My Account and look in Profile for the relevant edit or change option. Save your changes and complete any email-confirmation steps shown.
For card details, use Billing. If you are an additional user on a group membership, you can update your own profile; the main administrator manages the group’s subscription.
If you no longer have access to your old email address or cannot sign in, contact us for help.
How do I receive your emails or change my newsletter preference?
Our resource and inspiration emails are opt-in. You can choose the newsletter option when signing up, or open My Account and look for the newsletter preference under Profile / Edit Profile. Save your changes.
If you have opted in but emails are missing, check your junk or spam folder. Contact us if you cannot find the preference or need help checking your subscription to the emails.
You can also use the unsubscribe link in a newsletter. Your website membership continues when you unsubscribe from newsletter emails.
Payments & cancellation
Can I pay by card, and how do I update my payment details?
You can pay by debit or credit card at checkout. To update the payment details for a card subscription, open My Account and select Billing.
Choose Change beside the payment method, enter the new details and select Update Payment Method. Your plan and billing information are available in your account.
If you have an older PayPal arrangement, use the PayPal guidance below.
Can I get another copy of my receipt?
Open My Account, select Billing and then View Invoices to find your available payment records and receipts.
If you need an older payment, a PayPal receipt or a payment that is not shown, contact us with your membership email address and the approximate payment date.
How do I cancel my paid subscription?
For a card subscription, sign in and open My Account. In Plans, open the three-dot menu beside the subscription and select Cancel. Follow the remaining prompts to complete and confirm cancellation.
For an older PayPal subscription, use the PayPal guidance. For a group membership, the main account administrator cancels the overall subscription.
If the subscription is not listed or you need help, contact us. Cancelling your subscription stops its renewal.
Will I keep access for the period I have already paid for?
Yes. If you cancel your subscription, your access continues until the end of the current paid billing period. This applies to your existing billing schedule, including older yearly subscriptions.
Check your account for the plan details or contact us if you are unsure when your access ends. You can read the full Terms & Conditions for subscription and cancellation information.
I am an existing member who pays through PayPal. What should I do?
Your older PayPal payment arrangement is managed through PayPal. Payment details and some payment records may therefore be separate from the website’s account hub.
You can cancel the recurring payment through PayPal, or contact us for help. If you would like to change payment arrangements, contact us before starting another paid subscription so we can help you avoid duplicate payments and check your existing membership.
Resources & downloads
Which file format should I download?
Choose PDF to read or print a resource as supplied, or Word (.docx) to adapt the editable parts where a Word version is available. A ZIP contains files that need extracting before use.
Formats vary by resource. See File Format Information for help choosing and opening your download.
Can I edit the resources?
Where an editable Word version is provided, you can adapt the text and elements supplied for editing. Some artwork, backgrounds or other parts may be fixed.
Save your own copy before making changes. Our Editing Basics guide explains changing wording, adjusting fonts and moving text boxes in Microsoft Word.
Where can I get help with printing or black boxes around images?
Start with Printing your resources for general printing help.
If dark rectangles appear behind pictures, use our Black Boxes Around Images guide. It has separate steps for problems visible on screen and problems that appear only when printing, plus iPhone/iPad guidance.
For other download issues, visit Help & support or send us the resource link and a description of what happens.
Can I share resources or my login with other adults?
Please keep your login private and use resources within the permissions in our Terms & Conditions. Resources can be used with the children you teach within that licence; they must not be redistributed or sold outside those permissions.
If colleagues need their own access, contact us about access for your setting. Each authorised group member uses their own login.
Groups & teams
Our setting needs several logins. Can you help?
The advertised All Access plan is an individual membership. If you need access for several people in a nursery, school or other setting, please contact us before joining so we can advise on the appropriate arrangement.
If you already have a group membership, the guidance below explains how to get help with your existing staff access.
How do existing group memberships work?
An existing group membership has a main account administrator and the number of staff spaces included in its plan. Staff create their own individual accounts using the registration instructions provided for the group.
Each person should use their own email address and password. If an invitation or registration link no longer works, contact us for help with setup.
How do we change a staff member or group administrator?
Ask the main account administrator to contact support@littleowlsresources.com about staff changes or reassignment of an existing space. Please do not pass one person’s login to another member of staff.
If the main administrator has left or needs to change, contact us with your setting’s name and the account details you know so we can help you with the next steps.
Who manages group billing, and what happens if the subscription is cancelled?
The main account administrator manages the group subscription, payment details and cancellation. Additional staff members can manage their own profile details.
If the main group subscription is cancelled, the linked staff access ends when the group’s paid billing period ends. Contact us if you need help checking your group’s arrangements.
We’re here to help
Still have a question?
Send us a message and we’ll help you find the right next step.
support@littleowlsresources.com
Email us for help