FREQUENTLY ASKED QUESTIONS


  • FREE ACCESS Membership allows you to download resources in the ‘Free Sample Resources’ sections at the top of each page. You can choose a PREMIUM membership that recurs monthly or yearly that gives you FULL access to ALL of our printable resources. You can cancel at any time or switch between them. For more information regarding our free and paid plans, please visit our ‘Pricing’ page.

  • Yes. With our new MemberSpace system you can change your plan from the account hub. By clicking the green ‘Your Account’ button at the bottom of your screen (when you are logged in) you can access your account hub. From here, within the ‘Plans’ tab you can click on the button which says ‘Join New’ to see a choice of plans. You will be shown the different prices and any pro-rata refunds that may be applicable. In the ‘Plans’ tab you can also click on the three dots in the corner of a current paid plan to cancel it.

    N.B. If you are a legacy PayPal member you will need to enter new payment details at this stage. Once you have made the change contact us at littleowlsresources@gmail.com to finalise your transition from PayPal to card payment plan.

  • By clicking the green ‘Your Account’ or ‘Member Access’ button at the bottom of your screen you can access your account hub. From here you can change your card details, email, password, and additional profile information.

    If you are a Legacy PayPal member you can only alter your payment details by visiting PayPal.

  • Yes. For each membership option on the ‘Pricing’ page there is a ‘Sign Up Now’ debit or credit card button option. This option is powered by Stripe through the Memberspace membership system.

  • Our background in teaching and childcare means that we have always aimed to produce high quality resources at as low a cost as possible to practitioners and parents. We are an extremely motivated team of two, which keeps production costs low. At this point in time we are delighted to be able to offer amazing value. We hope this helps! 😊

  • Click on the green ‘Member Access’ button at the bottom right of your screen. Input your login details on the pop-up that follows.

    If your details are not recognised but you are already a member, please email us at littleowlsresources@gmail.com so we can re-send your invite to the new membership system.

  • By clicking the green ‘Your Account’ button at the bottom of your screen you can access your account hub. From your ‘Billing’ tab, you can click on ‘View Invoices’ to see recent payments and download a PDF receipt.

    N.B. Your charges/payments may not be shown if they were well before our Membership system change or if you are a Legacy PayPal member. In these instances, please contact us at littleowlsresources@gmail.com and we will send you a receipt.

  • If you wish to receive our inspirational newsletter service please simply sign up as a Free or Premium member. All memberships entitle you to receive this service. During the sign-up process please ensure you check the appropriate box to ‘opt in’.

    If you wish to change your preference after the sign-up process, at any point you can go into 'Your Account' (click on the green button at the bottom of the screen) and whilst in the ‘Profile’ tab select the 'Edit' button. Then check or uncheck the newsletter box (depending on your preference). Finally, click the green button which says 'Update'. You will find this by scrolling down to the bottom.

    If you have any further queries relating to our mailing list please do not hesitate to contact us at littleowlsresources@gmail.com and we will be happy to help.

  • In June 2023 we upgraded our membership system. We are now working with a company called Memberspace to fulfil our membership requirements. You will have been sent emails regarding this transfer. Please CONTACT US if you are having trouble logging in and we will be happy to re-send your activation link.

  • If you signed up using your credit or debit card you can cancel from your account hub. By clicking the green ‘Your Account’ or ‘Member Access’ button at the bottom of your screen you can access your account hub. From here you can view your ‘Active’ and ‘Cancelled’ plans within the ‘Plans’ tab. To cancel an active plan click on the three dots in the top right corner of the plan you wish to cancel.

    If you are a Legacy PayPal Member you can cancel directly with PayPal or e-mail us at littleowlsresources@gmail.com.

  • If you signed up for a yearly subscription, your payment granted you access to the site for twelve months. If you choose to cancel your yearly subscription you will still have access to our Premium website resources until the end of that twelve-month period. The same is true for monthly and 6-monthly subscriptions regarding the remainder of each paid period.

    By clicking the green ‘Member Access’ or ‘Your Account’ button at the bottom of your screen you can access your account hub. From here you can click on ‘View or Cancel Plans’ to see your plan details.

  • This can happen in some rare instances. Click HERE for more information.

If you have any additional questions, please feel free to contact us using the details HERE.

alternatively, try visiting our ‘Help’ page HERE.