1. Save the PDF
Download the PDF to your device and let the download finish. Open the saved file so you can compare the same resource in another app.
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Little Owls Resources · PDF & printing help
Seeing dark rectangles behind pictures in a PDF or on your printed pages? Start with the checks below, then follow the steps for where the problem appears.
Black boxes can be related to how a PDF is displayed or processed for printing. Trying another app or print method can help us narrow down what is happening.
Start with the quick checks ↓
Before printing again
Download the PDF to your device and let the download finish. Open the saved file so you can compare the same resource in another app.
Try opening the file directly in Adobe Acrobat Reader. If Reader is already installed, check that it is up to date. On iPhone or iPad, use the steps below to open the file in the app.
Look at a page that previously had black boxes. Are they still visible on screen, or do they appear only on paper? Use the matching route below and test one affected page before printing a whole pack.
Choose the route that matches
On screen, or on screen and paper
If the black boxes are still visible after opening the saved PDF in Reader:
If the boxes remain in different viewers, send us the resource link and page number so we can check the file with you.
Windows PC or Mac · Desktop Acrobat Reader
Try the desktop Print as Image option:
This sends the page to the printer as an image. It can help with processing problems, although fine text or image edges may look slightly rougher. Check the result before printing more.
Adobe’s illustrated instructions →Device tips & next steps
Installing Reader does not automatically make every PDF open in it. With Acrobat Reader installed:
The desktop Advanced > Print as Image steps above are for a Windows PC or Mac. If you need that option, try the file on a computer or contact us.
Adobe’s instructions for opening PDFs in Acrobat on mobile →
Check that the file is open in the desktop Acrobat Reader app, rather than a browser preview, Apple Preview or a mobile app. Their print controls differ.
The position of the Advanced button varies by version. Use Adobe’s illustrated guide to find it. If the option is missing or unavailable, tell us your device, app and printer model so we can help with the next step.
The black boxes alone do not tell us the cause. Comparing a fresh copy of the same file in another viewer or on another device helps distinguish a display or printing issue from something we need to check in the resource.
If the same page looks wrong in different viewers, please send us the details. We’ll investigate the resource itself as well.
If another printer is available, try one affected page there. You can also test a different PDF on your usual printer to see whether the problem affects more than one file.
Tell us what you tried and whether the black boxes appear on screen, on paper or both. A screenshot or a photo of the printed page will help us understand the problem.
We’re here to help
Still seeing black boxes? Send us the details and we’ll help you work through the next steps.
support@littleowlsresources.com
Email us for help →