Log in problems & account activation

Sign in / My Account

Little Owls Resources · Account help

Let’s get you signed in.

Forgotten your password, missing an activation invitation or having trouble accessing your resources? Start with the guidance below and contact us if you need a hand.

Sign in / My AccountGet account help ↓

Two different starting points

Password reset or account activation?

If you have already set up your account in our current membership system, use the password-reset steps. If you never activated it after the June 2023 change, use the activation guidance.

I have used the current login before

Forgotten your password?

  1. Open Sign in / My Account.
  2. Select Forgot password? on the login form.
  3. Enter the email address you use for your membership and request the reset instructions.
  4. Follow the link in the reset email, set a new password and sign in again.
Open the login window

No email in your inbox? Check these email tips, including your junk or spam folder.

For members who joined before June 2023

Not activated your account since the change?

In June 2023, we moved to MemberSpace, our current membership system. If you were already a member but never completed your activation invitation, your old login details may not work here.

You may need an activation invitation rather than a password reset. Old invitation links can expire, so contact us for fresh activation help.

Send us the email address you originally used. We’ll check your account and help you receive the correct invitation or next steps. An activation invitation lets you set up your password for the current system.

Request activation help

This opens an email to our support team. Already activated your account since 2023? Use the password-reset guidance if you have forgotten your password.

A few useful checks

Still having trouble?

I have not received a reset or activation email

Check your junk or spam folder and make sure you are checking the inbox for the email address linked to your membership. If you use a school or work address, your organisation may also filter system emails.

If you have never activated an older account, request activation help. If you have already activated it and the reset email is missing, contact us so we can check what is happening.

My email is not recognised, or I no longer use that address

Check for a typing mistake and consider whether you joined using a different personal, work or setting email address.

If you still cannot sign in, send us your name and the email address you originally used. If that address has changed, include the address we can now contact you on. We’ll help identify your account and explain the next steps.

The sign-in window does not open

If you opened the website inside an email or social-media app, try opening this page in your usual web browser. Refresh the page and try Sign in / My Account again.

If it still does not open, tell us your device, browser and what happens when you select the button. A screenshot can help us understand the problem.

I can sign in, but a resource is still locked

Check that you are using the email address linked to the membership you expect to access. Free Access includes selected free resources; an active paid membership includes sitewide access, including the EYFS Curriculum & Pedagogy Suite.

If you currently pay for membership and a resource is still locked, send us your account email and the resource’s page link. We’ll check your access before you make any changes to your subscription.

We’re here to help

Get help with your account

Unsure which route applies to you? Email us and we’ll help you work it out.

support@littleowlsresources.com

Email account support Message on Facebook →

Already emailed us? Check your junk or spam folder for a reply. If email is not reaching you, try the Facebook message link above.

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