1. Open Sign in / My Account and use the email address you joined with.
2. If you have forgotten your password, choose Forgot password? on the login form and follow the reset instructions sent to your email.
3. Check your junk or spam folder if the reset email does not arrive. If your email is not recognised or you still cannot sign in, contact us.

Already a member? You do not need to create another account or pay again to get help. We can also help if an older account still needs activating.

Your membership includes sitewide access, including the EYFS Curriculum & Pedagogy Suite. Your existing subscription continues at its current price and billing schedule.

First, check that you are signed in with the email linked to your paid membership. If the resource is still locked, send us the resource’s page link and your account email so we can check your access. There is no need to start another paid subscription.

Get help with resource access →

Open My Account to view your profile, plans and billing information. Use the options shown there to update your details, view available invoices or cancel a subscription.

If you cancel a paid subscription, access continues until the end of the period you have already paid for.

Older PayPal subscriptions: manage payments through PayPal, or contact us if you need help or cannot find a receipt. Some older payments may not appear in My Account.

Access through a setting or team? Your account administrator manages the main subscription. Contact them or us if you need help with your place or billing.

For information about Free Access and All Access, see our membership page.

Check the file type and the formats available on the resource page:

PDF — for viewing and printing

Open with a PDF viewer. Choose the Word version if you want to edit the resource.

DOCX — editable Word document

Use Microsoft Word to make changes. Our editing guide explains how to work with wording, fonts and text boxes.

ZIP — a folder of files

Extract or unzip it first, then open the individual files inside.

If you cannot find a file after downloading, check your browser’s download list or your device’s Downloads folder. Available formats vary by resource.

Read the full file format guide →

Check your junk or spam folder and make sure you are checking the email address used for your account.

Our newsletter is optional. If you would like it, check your newsletter preference in My Account, or contact us for help.

If you have emailed us and cannot find a reply, you can also message us on Facebook so we can help you reconnect.